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Terms and Conditions

1. Acceptance of Terms

By accessing or using the website (nardagency.com), engaging our IT services, or executing a Statement of Work (SOW) or Master Services Agreement (MSA) with NardAgency LLC (“NardAgency,” “we,” “us,” or “our”), you (“Client,” “User,” or “you”) agree to be bound by these Terms and Conditions.

If you do not agree with all of these terms, you must not access our website or use our services.

2. Description of Services

NardAgency provides professional B2B IT solutions, including but not limited to:

  • Managed IT Support & Helpdesk Services

  • Cybersecurity & Compliance Advisory (PDPL / ISO frameworks)

  • Cloud Infrastructure, Hosting & Data Migration (In-Kingdom KSA & International)

  • Web Development & Custom Software Engineering

  • AI Integration & Business Process Automation

  • Virtual CIO (vCIO) & Strategic IT Consulting

Detailed deliverables, service levels, timelines, and fees for specific engagements are defined in separate binding Statements of Work (SOWs) or Master Services Agreements (MSAs) executed between NardAgency and the Client.

3. User Obligations & Acceptable Use

When using our website or services, you agree that you will not:

  • Violate any applicable local, state, national, or international law or regulation.

  • Attempt to gain unauthorized access to our networks, servers, website infrastructure, or another client’s environment.

  • Use our systems or services to transmit malicious code, viruses, ransomware, or spam.

  • Reverse engineer, decompile, or copy any proprietary software tools or processes provided by NardAgency.

4. Intellectual Property Rights

A. NardAgency Property

All content, branding, logos, website software design, technical methodology, pre-existing code frameworks, and documentation published on our website or created by NardAgency remain the exclusive intellectual property of NardAgency LLC.

B. Client Deliverables & Work Product

Upon full payment of all contractual fees, the Client receives ownership or licensed rights to final software deliverables, custom website builds, and systems documentation created specifically for the Client as detailed in the applicable Statement of Work (SOW).

5. Fees, Subscriptions & Payment Terms

  • Pricing & Invoicing: Fees for managed IT monthly retainers, cloud hosting, and custom development projects will be outlined in your proposal or service contract.

  • Payment Schedules: Invoices are due according to the payment terms specified in your agreement (typically Net 15 or Net 30 days, or pre-billing for monthly recurring retainers).

  • Late Payments: NardAgency reserves the right to suspend managed services, helpdesk support, or hosting access for accounts with invoices overdue past 30 days, following written notice.

  • Taxes: Clients are responsible for any applicable local taxes, VAT, or withholding taxes required by their local jurisdiction.

6. Confidentiality

Both NardAgency and the Client agree to hold in strict confidence all non-public technical, operational, security, and business information disclosed during the engagement. Confidential information shall not be shared with third parties except as necessary to deliver services or as required by law.

7. Limitation of Liability & Warranties

A. Service Warranties

NardAgency delivers services in a professional, workmanlike manner adhering to modern technology standards. However, except as explicitly stated in a signed SLA, services are provided “AS IS” without express or implied warranties of uninterrupted or error-free operation.

B. Limitation of Damages

To the maximum extent permitted by law, NardAgency LLC, its officers, employees, or partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business operational downtime, arising from the use or inability to use our services.

C. Liability Cap

NardAgency’s total aggregate liability for any direct claim arising out of or related to an engagement shall not exceed the total fees paid by the Client to NardAgency in the three (3) months preceding the incident giving rise to the claim.

8. Term & Termination

  • Website Terms: These terms remain effective while you visit or use our website.

  • Service Contracts: Recurring IT retainers or project agreements may be terminated according to the cancellation notice terms specified in your individual contract (typically 30 days written notice).

  • Termination for Cause: Either party may terminate an agreement immediately if the other party breaches a material term and fails to cure such breach within fifteen (15) days of written notice.

9. Governing Law & Dispute Resolution

  • Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.

  • Amicable Settlement: In the event of a dispute, both parties agree to attempt good-faith negotiation to resolve the matter.

  • Arbitration / Jurisdiction: Any dispute that cannot be settled amicably shall be submitted to binding arbitration or adjudicated in the state or federal courts located in Delaware, USA, or another mutually agreed international jurisdiction for cross-border contracts.

10. Modifications to Terms

NardAgency reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services following modifications constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or privacy requests regarding this policy, please contact us at:

NardAgency LLC
Delaware, USA
Email: help@nardagency.com
Phone / WhatsApp: +1 725 705 4545
Website: https://nardagency.com